While the licensing for AtPay HRMS is a Lifetime license payment, there is a separate fee for server maintenance to ensure optimal performance and scalability. We manage and scale the servers for you; all you need to do is cover the associated costs. The exact server fees will depend on your specific requirements and usage.

Absolutely! We understand the importance of brand consistency. With AtPay HRMS, you can configure and use your domain, ensuring a seamless experience for your employees and aligning with your company's branding.

Yes, we support Single Sign-On (SSO) capabilities. This means you can log into AtPay HRMS using your organisation's email address, simplifying access and enhancing security for your team.

Absolutely! We pride ourselves on flexibility. Our white-labelling option allows the AtPay HRMS mobile app to wear your brand's colours, name, and logo, ensuring your team feels right at home while using it.

We have a dedicated support and technical team that constantly monitors and addresses any software anomalies. If you ever encounter an issue, simply contact our support, and we'll prioritise resolving it in the shortest time possible.

Your success is our success. Post-purchase, you can expect responsive and dedicated support from our team. Whether it's a technical query, training need, or any other assistance, we're here to ensure your experience with AtPay HRMS is seamless.

Yes, we believe in empowering our users with detailed information. You can find our comprehensive documentation and user manual at docs.atpay.co.in. Whether you're looking for setup guides, feature explanations, or troubleshooting tips, it's all there to ensure you make the most of AtPay HRMS.

Not at all! We charge a very reasonable rate for server costs. Additionally, if you prefer, you can opt for a separate cloud account dedicated solely to your organisation . While you handle the billing directly, we'll continue to manage the server and its related services for you.

Oh, not to worry! We're all about giving you the best without breaking the bank. Our server costs are reasonable. And guess what? You can even have a cloud account specific to your company. You handle the bills, and we'll take care of the techy stuff, making sure everything runs smoothly for you. How does that sound?😊

Great question! We offer support packages tailored to your needs. Each package comes with a set number of support hours. Just grab one whenever you need extra help or guidance, and we'll be right there with you. It's all about ensuring you get the support you need when needed!😊

Not necessarily! A great way to optimise is by having a "train the trainer" approach in your organisation. This way, you have an in-house expert to guide your team. We're all for you getting the most value; we're thrilled when you can spend less and save more!😊

Great observation! Here's the thing: We cover our initial expenses (capex) through the lifetime license. The operational expenses (OPEX) are then managed via support and server fees. This model ensures sustainability for us and fantastic value for you. It's a win-win designed for mutual long-term benefits. There are no hidden catches, just clear savings!😊

That's a thoughtful question! Our model is a bit different. With the lifetime license, we receive a significant initial investment covering our capital expenses. Then, the ongoing support and server fees, which are operational costs, provide us with a steady revenue stream. This balance helps us maintain quality service and also allows us to invest in continuous improvement. It's our way of aligning upfront and recurring revenue streams to ensure long-term sustainability and value for our clients.😊

It's a great point to bring up, and we have multiple reasons to assure you on this front:
1).Diverse User Base: Alongside our lifetime license users, we also cater to many on a monthly subscription basis. Consistent updates are a must to keep both sets of users satisfied.
2).Competitive Edge: To stay ahead in this dynamic market, we regularly refine and update our product to ensure it's either on par with or superior to what competitors offer. This commitment to excellence helps us rope in new customers.
3).Track Record: We're not new to the game. We're a few years old and have thousands of employees integrated into our system. This experience has given us deep insights into evolving HR needs.
4).Long-Term Vision: Updates aren't just about the present; they're crucial for our future growth. Regular enhancements ensure that we remain attractive to potential clients, helping us continually expand our user base.
In essence, updates are pivotal for our existing partnerships and welcoming new clients into our fold. So, when you choose us, you're banking on a future-focused company with a proven track record.😊

Absolutely not! Once you've opted for the lifetime license, you're set. Even if we decide to phase out the lifetime subscription option for new subscribers in the future, your agreement with us remains unchanged. You won't face any license fees again – your terms with us are locked in for life. Your trust is paramount, and we're committed to honouring our promise. 😊

We're always open to feedback and evolving our product based on user needs.

Absolutely! We can tailor our software to include features specific to your company. However, please note that there might be an additional cost associated with such customisation. We're here to ensure AtPay HRMS fits your organisation's requirements like a glove. 😊

The lifetime license is determined based on your number of employees and branches. It's tailored to fit your organisation's size and structure.

Absolutely! We understand that businesses grow and change. Should you need to increase your employee or branch count later on, we can accommodate that under the lifetime license umbrella. We're here to support your business every step of the way. 😊

Here are several compelling reasons to consider:
1).Cost-Efficient in the Long Run: While there's an upfront cost, a lifetime license can be significantly more cost-effective than recurring subscription fees over time.
2).Future-Proofing: Secure today's pricing with a lifetime license, safeguarding your organisation from potential future price hikes.
3).No Recurring Billing Surprises: Budget confidently, knowing you won't have to allocate funds for monthly or annual subscription renewals.
4).Commitment to Service: Our dedication to continuous updates and support ensures a seamless HRMS experience.
5).Flexibility and Growth: As your business expands, quickly scale your employee and branch count without reassessing subscription costs.
6)Peace of Mind: Enjoy the certainty of uninterrupted access to AtPay HRMS.
7)Strategic Investment: View the lifetime license as a long-term partnership and investment that supports your HR needs indefinitely.
8)Avoid the Subscription Trap: Many monthly subscription providers offer deep discounts initially, only to significantly increase prices after the first year or two. By then, all your data is embedded in their system, making it a challenge to switch providers.
9)Stability against Rising Operational Costs: As development and related expenses rise, monthly subscription prices often follow suit. With a lifetime license, you're immune to these market-driven fluctuations.
Choosing a lifetime license with AtPay HRMS is a strategic decision that combines financial foresight, business continuity, and a partnership rooted in trust and stability. 😊

No, all users on our SaaS platform automatically receive updates. However, you'll need a minimum support plan if you're on dedicated hosting, using a custom domain, or have a custom-branded mobile app. This is because updating these specific setups requires manual effort on our part. Our minimum support plan, which offers 20 hrs/year, is sufficient to cover these updates. Please note that only the time spent pushing these updates will be deducted from your support hours in the plan.